Support is email-based. Send the details of what happened and what you were trying to do, and Emberu support will reply directly.
The fastest route is the support form, which asks for the topic, a reply address and the details of the issue. You can also email [email protected] directly. Both routes reach the same inbox.
Support aims to reply within two business days. Messages are handled in the order they arrive, and a clear report with the details below usually saves a round trip.
For an install or workflow issue, include the following where you can:
For billing or a refund, include the invoice or order number and the plan or top-up you purchased. Refund detail lives in the Refund Policy, and cancellations run through the Billing page or Polar.
For a privacy or data request, use the same support address and describe what you need. The Privacy Policy explains what Emberu stores and how to exercise your rights. To withdraw from a contract, use the withdrawal form; it accepts a statement without an account and does not require a reason.
Emberu is provided by the business identified below. The same details appear in the Imprint.
